SHIPPING POLICY

CLB offers free standard shipping on all orders over $150

 

RETURNS & EXCHANGES

We always strive you bring you the best quality products, however, if you are unhappy with your purchase, you may return your garment for a refund (if eligible), exchange (where available) or store credit. If you believe your item to be faulty or damaged, please ensure you contact our customer service team to advise them of the fault within 48 hours of receiving your order. 

 

Full-priced items are eligible for a refund less postage, exchange or online store credit, when received back at HQ within 14 days from delivery. An RA must be requested within 10 days of delivery to be eligible. 

Please note it may take 24hrs to receive request approval. 

Items purchased on sale are not eligible for a refund. Items purchased on sale are eligible for an exchange, however shipping costs must be covered by customer.

CONDITIONS OF RETURN

- All returns and exchanges must be initiated within 7 days of delivery.

- Items must be received back at HQ within 14 days of the delivery date. If there are postage delays you can let us know via email - we understand there can be delays with Aus post at times!

- Please note it may take 24hrs to receive request approval. 

- Items must be in original condition (including tags) and must not have been worn, altered or washed

- All returns must be delivered via post to the specified returns address provided. 

 

Any returns that do not meet the above conditions cannot be accepted

 

HOW TO INITIATE A RETURN

To initiate a return or exchange please visit the contact us page, or email via info@clbliving.com. Once your return or exchange request has been approved/rejected you will receive an RA number via Email.

Please note that it can take up to 24 hours to receive your RA#.

 

RETURN SHIPPING COSTS

All return shipping costs and responsibilities fall to the customer, we recommend returning with a tracking number so that you are able to track your parcel. CLB Living does not take responsibility for any parcels that are lost in transit or damaged on return to us. 

 

All refunds are less shipping, we do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable. Items exchanged will be re-sent at our cost.

If you are experiencing issues with your return, please contact info@clbliving.com